Shipping policy

Last updated: [Insert Date]

Thank you for shopping with [Your Store Name]. Please read our shipping policy below for information about processing times, delivery estimates, and shipping costs.

Order Processing Time

All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly longer. We will notify you by email if there is a significant delay with your order.

Shipping Destinations

We currently ship to:

• Germany
• United Kingdom

Shipping Times & Rates

Because some items ship from our domestic/EU warehouse and others ship directly from our overseas suppliers, delivery times vary depending on the product ordered. Exact shipping options and costs are calculated at checkout.

Please note: Items shipped from overseas suppliers may take longer to arrive than items shipped from domestic/EU stock. If your order contains items from multiple sources, they may arrive in separate packages, at different times.

Customs, Duties & Import Taxes (UK Orders)

Orders shipped to the United Kingdom may be subject to customs duties, import VAT, or handling fees, depending on order value and current regulations. These charges, if applicable, are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after dispatch.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at [Your Support Email] before taking further action. Occasional delays can happen due to customs processing, carrier issues, or high demand — we're happy to help track down your package.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at [Your Support Email] with your order number and, if applicable, photos of the damaged item(s) or packaging. We will work with you to resolve the issue via replacement or refund, per our Refund Policy.

Questions

If you have any questions about this Shipping Policy, please contact us at: revivewellshop.01@gmail.com | revivewell.shop