My order has not been shipped yet.
Orders are typically processed and shipped within 5 to 7 business days of purchase (excluding weekends and holidays). If it's been longer than that, please check your confirmation email for any processing delays, or contact us at wellviya01@gmail.com with your order number and we'll look into it right away.
My tracking number is not working/updating.
Tracking numbers can take 24–48 hours to activate after your order ships, so it's normal to see no updates right away. If it's been longer than that with no movement, the carrier may be experiencing a delay — reach out to us at wellviya01@gmail.com with your order number and we'll check on it for you.
Can I change my shipping information?
If your order hasn't shipped yet, we may be able to update the shipping address — contact us as soon as possible at wellviya01@gmail.com with your order number and the corrected details. Once an order has shipped, we're unable to change the delivery address, so please double-check your information at checkout.
I cannot find the instructions.
Instructions are usually included with your order in the packaging, but if you can't locate them, you can find a digital copy [here — link to instructions page/PDF] or email us at wellviya01@gmail.com and we'll send them straight to your inbox.